Useful Website Links & Numbers
London Heathrow Airport – 0870 000 0123
London Gatwick Airport – 0870 000 2468
London Stansted Airport – 0870 000 0303
London Luton Airport – 01582 405100
London City Airport – 020 7646 0088
Aberdeen Airport – 0870 040 0006
Edinburgh Airport – 0870 040 0007
Glasgow Airport – 0870 040 0008
Channel Islands Airports:
Guernsey Airport – 01481 237 766
Jersey Airport - 01534 446 000
Birmingham Airport – 0870 7335511
Coventry Airport – 024 7630 8600
East Midlands Airport – 0871 919 900
Norwich Airport – 01603 411923
Southern England Airport:
Southampton Airport – 0870 040 0009
Swansea Airport - 01792 204063
North of England Airports:
Blackpool – 0871 855 6868
Durham Tees Valley Airport - 08712 242 426
Humberside Airport - 01652 688456
Isle of Man Airport - 01624 821 600
Leeds Bradford Airport - 0113 250 9696
Liverpool John Lennon Airport – 0871 710 700
Manchester Airport – 0161 489 3000
Newcastle Airport – 0871 822 1121
Sheffield City Airport – 0114 201 1998
Telesales: 0845 850 1530
Customer Services: 0845 600 15
Customer Services: 0845 600 7245
Luton Airport Trains
First Capital Connect operates a fast, frequent service direct between central London and Luton Airport Parkway train station. Trains depart from St Pancras International.
Telesales : 08705 186 186
Direct service from London and Ashford (Kent) to Paris, Brussels, Lille, Disneyland Resort and Avigon. Check the website for further details as well as information on connecting services to other international train stations.
For general rail enquiries and timetable/fare information call 08457 48 49 50 or visit www.nationalrail.co.uk
TRANSPORT FOR LONDON
Driving & Transport in the UK
Driving in Great Britain (GB) on a licence issued in a European Community/European Economic Area (EC/EEA) country:
All drivers must comply with British minimum age requirements. These are 17 years for cars and motorcycles, 18 years for medium sized vehicles and 21 years for large lorries and buses.
Licences issued in the European Community and European Economic Area make up two groups that are treated equally. The full list is:
If you hold a valid community licence and are visiting GB, you can drive any vehicle if your licence is valid. The appropriate full entitlement for the vehicle you wish to drive must be shown on your licence.
Notifying health conditions
You must tell DVLA about conditions which existed before you came to GB and which you may have already notified to the authorities, as well as any conditions you have recently become aware of. In most cases, the rules will be the same as those in other EC/EEA countries although there may be some differences. Higher visual standards apply for vocational drivers in this country.
If you have a valid community licence, this will authorise you to drive in GB for the period set out below. Alternatively, you can exchange your licence for a British one at any time.
Provided your licence remains valid you may drive in GB:
Car, motorcycle driving licence holders (ordinary driving licence):
until aged 70 or for three years after becoming resident, whichever is the longer period
Lorry, minibus, bus driving licence holders (vocational driving licence):
until aged 45 or for five years after becoming resident, whichever is the longer period
if you are aged over 45 (but under 65) until your 66th birthday or for five years after becoming resident, whichever is the shorter period
if you are aged 65 or over for 12 months after becoming resident
In order to continue driving after these periods, you must get a British driving licence.
Taking a driving test
If you want to take a British driving test you must be normally resident in GB. However, if you have moved to GB having recently been permanently resident in another state of the EC/EEA, you must have been normally resident in GB for 185 days in the 12 months prior to your application for a driving test and a full licence.
To take a GB driving test you will need to either:
- apply for a GB counterpart licence (D58/2) by completing a D9 (available from embassies or DVLA) and enclose your community driving licence, which will be returned to you. The provisional licence document is issued free of charge. However, the appropriate fee must be paid and your community licence surrendered in exchange for a GB one when claiming the full entitlement;
- or, exchange your community licence for the British equivalent and request the appropriate provisional entitlement.
DRIVING ON LICENCES FROM ALL OTHER COUNTRIES, AND STUDENTS ON A FOREIGN LICENCE
If you are a visitor, resident or student in Great Britain (GB) and still have a driving licence issued in the country you have come from, there are certain conditions that affect how long you can drive, and what you can drive in Great Britain.
You may drive vehicles up to 3.5 tonnes and with up to eight passenger seats, provided your full licence or driving permit remains valid for up to 12 months from the date of coming to GB. However, you may only drive large vehicles which have been registered outside GB and which you have driven into the country.
If you are the holder of an ordinary driving licence (car, moped, motorcycle entitlement) and provided your licence remains valid, you can drive any category of small vehicle shown on your licence for up to 12 months from the time you became resident. To ensure continuous driving entitlement a provisional GB licence must have been obtained and a driving test(s) passed before the 12-month period elapses. If you obtain a provisional licence during this period, you are not subject to provisional licence conditions eg displaying 'L' plates or being supervised by a qualified driver or being precluded from motorways.
However, if you do not pass a test within the 12-month concessionary period you will not be allowed to drive as a full licence holder and provisional licence conditions will apply. If you do not apply for a provisional licence within the first 12 months you must stop driving and obtain a British provisional licence with a view to passing a driving test. Provisional licence conditions will then apply.
If you are the holder of a vocational licence (minibus, bus, lorry entitlement) and a new resident, you must not drive large vehicles until you have passed the relevant GB driving test. Driving test candidates are required to pass a motor car (category B) test first before applying for provisional entitlement for larger vehicles.
EXCHANGING YOUR FOREIGN DRIVING LICENCE
If you are the holder of a foreign driving licence and want or need to change to a Great Britain (GB) driving licence there are certain conditions that need to be considered when applying.
Applying for the exchange of your foreign driving licence
If you want or need to change your driving licence for a GB driving licence, you must complete the application form D1 that is available from the Driver and Vehicle Licensing Agency (DVLA) form ordering service and Post Office® branches. You will need to enclose original documentation confirming your identity and a passport style colour photograph. Send your completed application and the appropriate fee to DVLA, Swansea, SA99 1BT.
If the licence being exchanged is vocational, and the original was issued in Jersey, Guernsey or the Isle of Man, you must also provide a D4 medical report form that must be completed by a doctor, ensuring that all the relevant questions are completed.
If your vocational licence was issued in an European Community (EC) or European Economic Area (EEA) country you need only submit a medical report form if, on exchange, you are 45 years of age or over. This applies even if your vocational licence is still current. Application forms D2 and medical form D4 are available from the DVLA form ordering service.
Premium checking service for holders of EC/EEA, Gibraltar and designated countries driving licence.
If you are the holder of a full EC/EEA, Gibraltar or designated country driving licence you can exchange it for the UK equivalent using a premium checking service.
The following conditions must be met before a licence can be granted in exchange for a GB one:
As there are two types of South African driving licences, the following will apply:
If you are the holder of a Canadian licence you will receive automatic transmission only when exchanging for a British licence. This can only be upgraded to manual upon presentation of confirmation, from the relevant licensing authority, of a manual test being passed or a manual test is passed in this country.
You must drive on the left hand side whilst in the UK
DVLA Telephone: 0300 790 6801
Crown Copyright © Driver and Vehicle Licensing Agency Swansea SA6 7JL; April 2008
This information is correct at the time of publishing. The Expatriate's Guide to Living in the UK cannot be held responsible for incorrect or out of date information.
TRAVEL IN LONDON
TRANSPORT FOR LONDON (TFL)
Customer Services call 0343 222 1234
THE LONDON UNDERGROUND (THE TUBE)
The London Underground, or ‘the Tube' as it is universally known to Londoners, is normally the quickest and easiest way of getting around London with 275 stations conveniently dotted across the city (63 in central London ). Most people in London use the Tube.' London is served by 12 Tube lines. Underground trains on all lines run every few minutes between 5.30 until 00:30 Monday to Saturday, and between 7.30-23.30 on Sundays. For more definite times for each tube line, visit: www.tfl.gov.uk/tube/travelinfo/firstandlast
You can get a map for the entire Underground system free of charge from all train station ticket offices. Smoking is not allowed on the Underground, neither on trains or stations themselves. Smoking is also not allowed on buses.
Trains and platforms are described as Eastbound, Westbound, Northbound or Southbound depending on the direction of the line. The front of the train, and the platform indicator, will show the ultimate destination of the train – usually, but not always, the last station on the line.
If the station you are travelling to is not on the same line as the one where you start your journey, you need to change trains at any stations where two lines meet. For some journeys you may need to change lines twice. Each line has its own unique colour, so you can easily follow them on maps and signs throughout the system.
The one-day travelcard offers a cheap and easy way of getting about London and can be used after 9.30am on Monday to Friday and all day Saturday, Sunday and public holidays on the Tube, suburban trains, the DLR and buses, including night buses.
Oyster cards, on the other hand, are more cost-effective for those who travel regularly. Visit: www.oystercard.com for further details on how to use the card and fares. Oyster cards are the same size as credit cards but contain an aerial and a small, powerful microchip that holds memory. Oyster card readers have been fitted to all Tube gates and bus drivers' ticket machines.
Call 0343 222 2424 for information on Tube works.
Oyster is London 's travel smartcard. You can put your Travelcard or Bus Pass season ticket on it, add travel value (cash) to pay as you go or have a combination of both.
Oyster cards are also reusable. This means that when your ticket expires you can buy another on the same Oyster card, and when your travel value (cash) runs out, you can just top it up.
Oyster cards with Travelcards are valid on Tube, DLR, tram and National Rail services within your chosen zones and across the entire London Bus Network.
Oyster cards with Bus Passes are valid across the entire London bus network and on trams.
You can also use Oyster to pay as you go on the Tube, bus, DLR, tram, and some National Rail services.
London Buses manages bus services in London. It plans routes, specifies service levels and monitors service quality. It is also responsible for bus stations and stops and other support services.
The bus services are operated by private operators, which work under contract to London Buses.
Children aged 14 or 15 years need an ‘11-15' or Child photocard, or 14/15 Citizencard.
Child fares are also available to ‘New Deal' photocard holders.
Please visit www.tfl.gov.uk/buses for fares and information
DOCKLANDS LIGHT RAILWAY
Please phone the Docklands Travel Hotline on 020 7918 4000 or customer services on 020 7363 9700.
The main coach station in London is based at Victoria. For further details contact Tel: 020 7730 3466
SANTANDER CYCLE HIRE
For queries about docking station locations, assistance with registration, lost and stolen keys, general enquiries and complaints.
Online: Santander Cycle Hire
Phone: 0343 222 6666
International: +44 (0)343 222 6666
Pay the Congestion Charge or a Congestion Charge penalty, register for Auto Pay or a discount, ask about your account or make a general enquiry.
Website: London Congestion Charge
Phone: 0343 222 2222 (08:00-22:00 Monday to Friday or 09:00-15:00 Saturday)
International: +44 (0)343 222 2222
Congestion Charging, PO Box 4782, Worthing BN11 9PS
Congestion Charge and Low Emission Zone enforcement
Phone: 0333 200 1000 *
Phone: 0343 222 1234 * (09:00-17:00 Monday to Friday)
Freepost RSTY-TJRK-JRUG, London Overground Customer Services Team, 125 Finchley Road, London NW3 6HY
Visit National Rail website
Phone: 08457 48 49 50
Phone: 0343 222 1234
General Manager, London River Services Limited, Tower Pier, Lower Thames Street, London EC3N 4DT
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